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Dual whatsapp issue

(Topic created on: 24-06-2021 03:22 AM)
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Dkvegad
First Poster
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Last few days having issue with dual whatsapp. Can not take picture direct from WhatsApp. Can not open documents. And can't open some picture as well. 


Please advice. 
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7 REPLIES 7
LiquidSnake
Big Cheese
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Clear cache from dual WhatsApp/dual messenger service and see if that works!
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xSteveuk
Mastermind
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Hi,
When on the WhatsApp app
Click on username
Then the three dots top right
And select
Media links and docs
Can you not open them
From there
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LiquidSnake
Big Cheese
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If this doesn't work, instead of using dual messenger feature built into the phone, follow the video below to download and use multiple Whatsapp accounts.

https://youtu.be/ptkMu5SZoTA
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Dkvegad
First Poster
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That did not work. Cleared cache and did full backup restore. No luck
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LiquidSnake
Big Cheese
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Ok, try out the comment I posted below with the video. That should work :smiling-face:
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Dkvegad
First Poster
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Can see the picture but when you try to open white image thumbnail opens up but not image. Also pdf and doc file is not opening as well. I read some where is to do with new android update which stops you using dual whatsapp. Also in folders the dualapp no files are there use to be all my picture was there.

Any other solution will be appreciatedScreenshot_20210624-111346_Gallery.jpg
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Pugs1957
Samsung Members Star ★
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The solution has to come from Whatsapp, ask them for support.

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