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Original topic:

Wifi disconnects all the time

(Topic created on: 08-10-2022 09:26 AM)
Members_nUFSBVu
First Poster
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Galaxy A Series

Hello, 

My mother got a Samsung Galaxy A12 last year but it's been 1 month that the wifi of his device disconnects constantly. It's not a wifi problem itself because I'm connected to the same network as her and I have no problem. 

Note : Automatic wifi reconnection is enabled 

What I've tried so far:

- Restart the phone

- Disconnect and connect the Wifi, forget the wifi and reconnect it

- Reset network settings and restart the phone

Nothing worked ...

Can somebody help me ?

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4 REPLIES 4
dj9494
Navigator
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Galaxy A Series
Go for automatic on. I aint sure why it's happening with your mom's mobile. Screenshot_20221008_093241_152847_1665217961.jpg
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Members_nUFSBVu
First Poster
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Galaxy A Series

Thank you it's already turned on

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zimma71
Voyager
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Galaxy A Series
Last update?
I bet
AndrewL
Moderator
Moderator
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Galaxy A Series

@Members_nUFSBVu: Please can you try heading to Settings > Connections > Wi-Fi > Tap the cog to the right of your router > Auto reconnect (toggle this option on) > Back > Tap the 3 dots in the top right > Advanced > Turn on Wi-Fi automatically > Off > Switch to Mobile Data > Off. Let me know if this helps. 

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