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WI FI calling OS version A20e

(Topic created on: 4 weeks ago)
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Members_GA5yeRe
Apprentice
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Morning all

I recently took out a SIM only contract with Lebara, using my existing handset. Everything worked OK for four years with both EE and BT.

Everything works with Lebara,  except Wi Fi calling.

Lebara tells me that I need to update from OS version 11 to version 12.

Checking for software updates tells me that my software is up to date.

Is there any way to update to Version 12?

TIA Dave

 

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AndrewL
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@Members_GA5yeRe: If you tap on Topic Options towards the top of the page, then you can hit 'Subscribe' to stay notified of any replies to your post. If you would like to change your username then please send me a private message by tapping on your profile > Private messages > Tap the blue circle with the white square inset, and let me know what you'd like to change your name to, and I can get this sorted for you.

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Robin999
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You won't get Android 12, I'm afraid.
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Members_GA5yeRe
Apprentice
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I didn't think I would, since the system says I'm up to date.

What I don't understand is that it worked fine for four years with other providers. I found another SIM card supplier who lists the A20e as compatible with Wi Fi calling.

The responses I get from the chat site all seem to be different and don't givre me much confidence.

Does anyone know where / how to ask Samsung about the problem?

Also, how can I get notifications of replies to my post?

 

Cheers

Dave

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Members_GA5yeRe
Apprentice
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Afternoon all

Two side issues

How do I get notifications of replies, once the topic has been posted?

How / can I change my username?

TIA

Dave

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AndrewL
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@Members_GA5yeRe: If you tap on Topic Options towards the top of the page, then you can hit 'Subscribe' to stay notified of any replies to your post. If you would like to change your username then please send me a private message by tapping on your profile > Private messages > Tap the blue circle with the white square inset, and let me know what you'd like to change your name to, and I can get this sorted for you.

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Robin999
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As WiFi calling is provided by your network, then you will need to sort it out with them. If Lebara are saying ( and I'm in no pisition to argue), your device needs Android 12 for them to provide it, then so be it. Your only options are to return to your previous network providers or upgrade your phone if you wish to stay with Lebara. Have you spoken to other Lebara users with the same phone and Android version as you?
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Members_GA5yeRe
Apprentice
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Hello Robin

I have drawn the same conclusion.

One of the problems I find with chats is that, it seems to me, most of the agents seem keen to deal with you as quickly as possible and end the chat. The 'box ticked' mentality. When you are given several different options and none of them work, you have to try again until you find someone who knows what they're doing.

I think the last one I spoke to is correct.

I have posted on another forum, but haven't had much of a response.

Cheers

Dave