Volume keeps Going Down.

[scrumpy1973]

Now this is starting to drive me nuts. When i have headphones connected occasionally the phone just turns the volume down to o. It can go months without happening and then it just starts doing it all the time. I have the sound limiter switched off but it makes no difference. Half way up the volume bar its constantly locked Red and theres no way of altering it. Ive replaced the headphones when this starts happening yet after a while it re occurs. Any help appreciated. (Galaxy A14).

[BandOfBrothers]

Hello @scrumpy1973 

What make or model of headphones are you using ?

Could you try these two troubleshooting steps. 

• 1. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• 2. Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

If i can be of any further help please don't hesitate to ask  😎 

[scrumpy1973]

Hi and thanks for your suggestions. My headphones are wired , in ear Sony ones j have had new ones every so often but after a few weeks/months the issue returns. Luckily they are only cheap. As for your suggestions i have tried the first one and will see if it helps. Thanks again.

[scrumpy1973]

First one worked for 2 days then it started again. 2nd one did nothing