Video quality problem

[joudy]

I have a73 and the 4k 60fps ,2k 60fps dont work on gallery but they work fine on youtube and the phone support 4k and 2k what is the problem and they are working on a71 just fine??!!!

[Patrick]

Hello and goodevening.

What is it exactly that you want? If the camera can film in 4k 60 fps doesn't mean Youtube can play in 4k.Youtube usualy goes to 2160p max depending on the device this may be actually lower too.

[joudy]

No they work fine on youtube but when i download them they don't work but when i tried the same videos on a22 and a71 they worked fine on gallery

[Patrick]

Could you explain in detail what you are trying to do? I dont know if you speak Dutch but if you do that might be more easy to explain the problem.

[MartijnK]

Hi @joudy, good afternoon.

Thank you for reaching out to us! Is your phone up-2-date? And which app do you use for playing a video? 

Kind regards,

Martijn