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[URGENT HELP] Samsung does not recognize my correct PIN

(Topic created on: 17-12-2023 10:15 PM)
72809 Views
Juan129
Apprentice
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Hello everyone.

I'm commenting on the "disorder" that Samsung is causing me to suffer. Last Thursday, I decide to reboot my device, Samsung A22 4g, something I do once a week to "speed up" the device a bit, and this is when the WORST happens. My samsung does NOT accept/recognize my own PIN (100% sure it is the correct one), at first I thought I was setting it wrong, after three errors, I start to worry.... After 3 wrong errors, I start trying other "possible PINs" but none were correct ACCORDING to the device.

Today I try again and it asks me to wait 24 HOURS before I can try a PIN.

I want to clarify that I can NOT lose the data that is on the phone, otherwise I would have already restored and recovered my device.

I have read all over the internet and it has happened to many users. Some have solved it by going into Safe Mode and it accepted (fortunately) the PIN.

What is Samsung's solution to this? I can't just reset the phone, I have a lot of data that I can't lose.

I look forward to hearing from anyone who has been able to fix this. This is really keeping me awake at night! a real headache!

49 REPLIES 49
Sabdasenja
First Poster
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I agree that the 'unlock' option should be brought back, especially considering that Samsung has yet to provide a solution to consumers facing this issue. It turns out that quite a few people are experiencing the same problem. But how do we let them know? Do they even really care about their customers' complaints?

kaddy1
First Poster
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After facing the issues like 24 hr pin lock out, then reboot cycling, I had to remove the battery and try again as the battery was over heating and I could not stop the reboot cycle.  Once I managed to reboot the phone (Note10+) the phone welcome screen is now in Korean?  I used my pin to log in by using a translation function from another phone and it is clear that when my pin is used the phone seems to accept it then screen goes black then immediately goes to the same welcome screen requiring a pin.  I then put an incorrect pin and it states that its the wrong pin.  When I put the correct pin the screen turns black then immediately goes to welcome screen again. When I call Samsung they are no help and give me a contractors # to pay for any repairs or service?? I regret buying my S24Ultra now as I can't even transfer any contacts or data to my new phone. I am pissed with Samsung !!! They are ignoring their loyal customers!

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beeru1
First Poster
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so i have got s24 ultra and same issue is happening currently im on 4 hours lock and its booting in safe mode so lets see what happens i havent changed the pin and i know the pin i have is correct,not sure why its not accepting .checked with samsung the timeline of this issue they are not sure i wana know from u guys whats the maximum i can see 24 hours , has anyone gone beyond that or no?

did anyone manage to fix the issue without hard reset ?

 

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erickmoraes
First Poster
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I am having the same problem now in 2025. Using my correct PIN, but it is not working, I'll try the soft refresh people are saying. Samsung S22 Ultra

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Grammy47
Apprentice
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My pin had changed from 4 digits to 6 digits since I had a new device. Try that.

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blvrfvce
Student
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did you manage to fix the issue? for me it worked after i left my phone for a few hours and then restarted it.

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chee25
First Poster
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I'm dealing with the same issue on my s22 it's truly frustrating I tried soft rest holding volume down and power button but didn't work after rebooting
But I managed to unlock it by accessing smartthings on my laptop and clicking on the 🎵 to make the phone rings and then tried the soft reset again and after it did recognise my pin
And now I removed the security all together and haven't tested rebooting it as I'm still afraid that might block it again and this time I don't have any pins set so if I get asked to put one i wouldn't know what to do
This is my last Samsung phone i literally bought this phone 2 months ago
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Marcheto
First Poster
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I experienced the same issue today (23 June) with my Samsung A32. I reached out to Live Chat Support, and they instructed me to visit a service center because there was no way to fix the problem. I am extremely disappointed with Samsung! It feels like they're intentionally making their older models bug software-wise to push customers towards buying new ones.

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Olduser__
Apprentice
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Omggggg I'm going thru the same issue currently. Were you able to fix it without a factory reset? 

 

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Olduser__
Apprentice
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Honestly Samsung isn't of much help. Infact, they are of no use. I too have been locked out of my S24 for 3 weeks now. And it is because of the last update that I got which somehow turned my 4 digit pin into a 6 digit and now won't accept my 4 digit pin which I have been using for months.

Samsung customer care chat, email, and also their service centers are totally not accepting it to be their fault while I see multiple users facing issues of their devices not accepting their right PINS.

If anyone ANYONE was able to get their devices fixed without factory reset then please help me out. 

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