02-06-2025 11:31 PM
Hey! I just got my new Samsung Galaxy A56 5g 256GB model earlier today. At around ~7:00 PM I started the install of a standard software update (got the notification for it, etc.). However it seems like the software update failed.
Now when I turn on the phone, I can log into my SIM card, I see the time, but when I unlock it there is a continuous loading screen (three blue dots and a green dot rotating) which I cannot leave. I cannot open quick settings, etc.
Restarting it does nothing, I tried removing the cache but the menu doesn't even appear, I tried Samsung Smart Switch on PC but it does not recognize the phone. What can I do? Should I bring it to a shop or is it a doable fix at home?
03-06-2025 04:31 AM
Same problem here. Please advise!
03-06-2025 11:34 AM
03-06-2025 01:30 PM
Hey! I managed to fix it by removing the sim card and rebooting, I suggest trying that!
04-06-2025 09:52 AM
RECEIVED MINE YESTERDAY SAME PROBLEM . GIVEN UP. SAMSUNG ARE PICKING UP PHONE TOMORROW. HOPE THEY CAN FIX.