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A56 software update failure?

(Topic created on: 2 weeks ago)
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Members_uKuxuEE
Student
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Hey! I just got my new Samsung Galaxy A56 5g 256GB model earlier today. At around ~7:00 PM I started the install of a standard software update (got the notification for it, etc.). However it seems like the software update failed.

Now when I turn on the phone, I can log into my SIM card, I see the time, but when I unlock it there is a continuous loading screen (three blue dots and a green dot rotating) which I cannot leave. I cannot open quick settings, etc.

Restarting it does nothing, I tried removing the cache but the menu doesn't even appear, I tried Samsung Smart Switch on PC but it does not recognize the phone. What can I do? Should I bring it to a shop or is it a doable fix at home? 

4 REPLIES 4
Members_hJyB2Iw
First Poster
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Same problem here. Please advise!

Chat56
First Poster
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Seems to be a common problem, I had to remove my sim card for the phone to update
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Members_uKuxuEE
Student
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Hey! I managed to fix it by removing the sim card and rebooting, I suggest trying that!

Members_m6y0ueK
First Poster
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RECEIVED MINE YESTERDAY SAME PROBLEM . GIVEN UP. SAMSUNG ARE PICKING UP PHONE TOMORROW. HOPE THEY CAN FIX.

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