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Original topic:

Unable to unlock phone

(Topic created on: 01-11-2023 01:29 PM)
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silverfish123
First Poster
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i cannot seem to post on the community board and I can only post here - 

I haven't used my samsung 24 for two weeks as it is asking me for a pin restart which i don't have , i use a 6 letter password normally  , my phone keeps locking for hours , today it is 8 hours - can anyone advise me on what to do ? 

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2 REPLIES 2
JAMES4578
Samsung Members Star ★★
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@silverfish123  You can unlock using Samsung Find My Mobile, however Remote Unlock would need to have been set up beforehand. More information here.  https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/     An alternative is Google Find My Device but that does involve a Factory Reset, Find My Device would need to have been activate.  Detail here https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/ 

Do you mean you are unable to use the community via Samsung Members?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


StephK1
Moderator
Moderator
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Hey there @silverfish123! Just to let you know, I have made your comment into a topic on the A Series board, as I'm assuming you are referring to the A24 in your post. Please make sure to check out the advice from @JAMES4578 above 🙂