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Fingerprint not working

(Topic created on: 31-10-2023 09:02 PM)
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13342
First Poster

‎31-10-2023 09:02 PM

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Following a device update on my A53 28/11/23 my biometric fingerprint stopped working I have followed instruction to reset by removing prints but when I go to reset message on screen says calibration not working ...help
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6 REPLIES 6
UNKNOWNUSERNAME
Big Cheese

‎31-10-2023 09:40 PM

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An update shouldn't affect your fingerprint scanner as its hardware, not software. could it be something to do with your screen protector?
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13342
First Poster

‎31-10-2023 10:47 PM

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In response to UNKNOWNUSERNAME
I don't have a screen protector. The fingerprint symbol doesn't even show
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MNas04
Helping Hand

‎01-11-2023 10:43 AM

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Have you wiped the cache partition on your A53?
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13342
First Poster

‎01-11-2023 06:02 PM

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No ...ill try that ...thank you
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13342
First Poster

‎01-11-2023 06:02 PM

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In response to MNas04
No ill try that thank you
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MNas04
Helping Hand

‎01-11-2023 10:55 PM

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In response to 13342
How did it go?
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