05-08-2021 12:44 PM
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I have a A21s (not a S21). I am having trouble talking pictures when I turn the phone to the Landscape position. Everything works perfectly when I keep the phone in Portrait position (up and down). But in the Landscape position, 8 times out of 10, when I tap the phone to take the photo either nothing happens or it jumps to Wide Angle lens - but even then it does not take the picture. Now, 2 times out of 10, it works perfectly, but it is just random or I am doing something I don't know I am doing. It is frustrating. Anyone got any suggestions? How do you make the camera behave in the Landscape position?
06-08-2021 02:54 PM
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06-08-2021 05:03 PM
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07-08-2021 09:53 AM
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Yes. My phone is in a case (a wallet type case). I will take it out of the case and see if that makes a difference. Who knows? Just took the phone out of the case and tried several shots. They all worked. Now what do I do? I want to protect the camera with a case. Do I try a different type of case? My wife uses a little thin rubber cover on her phone and a screen protector (no wallet). I could look into one of those.
07-08-2021 10:42 AM
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07-08-2021 10:43 AM
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07-08-2021 11:38 AM
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07-08-2021 02:19 PM - last edited 12-08-2021 02:27 PM
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I'm going to try an experiment. I've ripped the leather bit off the original cheap wallet I had, so I'm left with a soft plastic case - that just covers the back and sides. I've also, with a Stanley knife, cut a big gaping square hole around the area where the grouping of little holes for the lenses and flash were. Doesn't look too elegant but I'll try it out on a seaside trip over the next few days and see how I get on, and let you know. Initial trials in the garden are successful!
I hope someone from Samsung occasionally looks at these entries and can cast some light on this phenomenon.
08-08-2021 08:18 AM
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12-08-2021 08:03 AM - last edited 12-08-2021 08:06 AM
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I do hope Samsung read this and work out some kind of fix. I went the technical support route and was just told to try a new case!
