26-07-2020 07:37 PM
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I have this Galaxy A71 and I absolutely love it, but it has this very annoying issue: sometimes the microphone just stops working and all I can do is restart the phone. This morning the speaker also went mute, no audio at all! No alarm, notifications or system sound and a friend of mine tried giving me a call and it was ringing, but no sound, I almost missed an appointment!
The audio was working perfectly the night before, I just locked the screen and went to bed.
Bluetooth is always off, no apps running, do not disturb is off.
It really looks like a software issue, because it goes away with a restart, but the fact that I cannot trust the alarm is just unacceptable. Is Samsung aware if this problem?

26-07-2020 08:17 PM
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Hi @Yogr00. Is your software up to date? Can you check if the issue occurs in Safe Mode? You can do this by holding the Power button and then long-pressing Power Off on the screen (which will change to Safe Mode). Tap this and your phone will restart.
26-07-2020 11:26 PM
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Hi, thanks for your reply. The software is up to date and it seems to happen randomly, should I keep the phone in safe mode for a few days?
If it happens again maybe I could look at the running processes and see if killing the apps one by one makes any difference.
I wonder if anyone else is experiencing this.
Thanks.
28-07-2020 01:01 AM
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had this same problem on A51 and A71. Both brand new phones.
I solved it by putting headphones in the audio jack and removing them again. Design flaw. The a range thinks headphones are connected when they're not.
21-08-2020 09:49 AM
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Just an update: I stopped using Bixby and the issue didn't happen again. Maybe there is some bug with how it handles the microphone and the audio.
21-12-2020 05:25 PM
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Im having the same problem too
29-12-2022 02:27 PM
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Samsung knows about it and they cannot fix it.
29-12-2022 02:51 PM
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This is quite critical, because the alarms also stop working.
