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Smart Lock Options Disappear

(Topic created on: 16-04-2023 02:24 PM)
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Alison1965
Apprentice
Options
Since the last software update on my Galaxy a71 the options under Smart Lock keep disappearing. If I restart the phone they come back for a few hours the disappear again. 

Any advice appreciated 
Thanks 
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6 REPLIES 6
AndrewL
Moderator
Moderator
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@Alison1965: Please can you confirm the model number of the device you're using? This can be found under Settings > About phone > Model number. 

Do the Smart Lock categories no longer show up (On-body detection, Trusted places and Trusted devices), or is the Smart Lock heading itself no longer visible? 

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Alison1965
Apprentice
Options
Model number is SM-A7115F/DS
It's the categories that don't show/disappear. The SNART LOCK heading is there

Thanks
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Alison1965
Apprentice
Options
Thanks, at least I'm not alone! I've done the things suggested in the post, let's see how long it lasts for
JMB99
Journeyman
Options

Same here, I just prompt for my PIN then a screen that says Smart Lock and what it is but no more.

Will try the link that someone has posted.

 

 

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walkerx
Helping Hand
Options
If you have a watch connected it will need resetting to work again in galaxy wearable. Also the fix is only temporary
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