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Original topic:

Screen turns off quite suddenly

(Topic created on: 29-05-2022 09:48 AM)
Spectro
Pioneer
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Galaxy A Series

My phone is Samsung galaxy A52 5G

After the latest update the screen goes black several times e.g. during the last hour.

I wonder what is going on?

Is there some easy trick to solve the problem?

I prefer not to start from factory settings again. Have unfortunately not time for such a work!

Thank you if you could possibly give some advice with such a problem! 

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3 REPLIES 3
Pugs1957
Samsung Maker ★
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Galaxy A Series
Hi, clearing system cache would be a good idea.
AndrewL
Moderator
Moderator
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Galaxy A Series

@Spectro: Is the screen going black while you're interacting with your A52 5G and, if so, are you using a particular app or feature when the issue occurs? If you tap the Power/Side Key when the screen turns off, does this power the display back on? To troubleshoot the issue, please try pressing the Volume Down and Power Keys together for around 10 seconds until the phone restarts. Don't worry, this won't affect your personal data or settings. Now, head to Settings > Display > Screen Timeout, and increase the time (max 10 minutes) to see if you notice an improvement. 

BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

I Appreciate you not wanting to perform a factory reset @Spectro 

It's a last resort and make sire to perform back ups too.

Some generic troubleshooting tips are....

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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