am 14-03-2020 01:19 PM
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I got this phone yesterday and it is really great phone but... I have an issue with image quality when sending photos on messenger or some other apps like snapchat.
When looking at the live image, the image is sharp and at high quality but after taking photo it gets blurry.
When I take photos with the camera app I dont have this issue and picture is awesome quality.
This is really frustrating and I feel like there is something wrong with the software on my phone!
Does anyone know how to fix this?
am 17-03-2020 10:35 AM
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The apps that you are sending the photos on may be scaling the quality down in order to send them across. Are you able to send us an example photo, so we can get a better idea? It would be ideal if you could send us one that's just been taken from the Camera app, and one that you've sent/sending. Thanks!
am 26-03-2020 04:24 AM
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Use live photo when capturing pics, have the same problem before now its fine
am 07-04-2020 08:17 AM
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Hi. Im also experiencing the same problem. Can someone knows how to fix this?
am 11-04-2020 02:24 PM
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Thank you.
am 16-04-2020 10:26 PM
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I am having the same problem has anyone figured out how to sort it out?
am 27-05-2020 09:04 AM
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I've also been experiencing the same issue, both my phones software and the apps are up to date but I'm still seeing issues with the image quality in apps such as snapchat and instagram. Do you have any advice?
am 28-05-2020 12:03 PM
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am 28-05-2020 04:46 PM
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am 29-05-2020 02:39 PM
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Hi Guy's
I have a solution that is easy and works. At the top of your normal camera app there are some icons. One of these has numbers ie 3:4, 1:1 ect. It is next to the timer icon 4 icons across from the left hand side. Click on the number shown and then change to 3:4 64MP this will give you the best quality images and better still stop that horrible change to your photo's quality. You can then use the scene optimiser little blue button that comes up in the bottom left as does not seem to alter the picture too. Your problems should be over after this little tip.
