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Samsung Galaxy A50 Camera keeps crashing

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Apprentice

Hello.

 

I have a fairly new, under 1 year old Samsung Galaxy A50.

The phone has worked normally up until the newest android update.

Now the camera doesn't work when I try to use the scenery option.

Here is a photo of that:

5e086e88c417b108825745cccf8becdf

I have cleared cache and restarted my phone multiple times, but it doesn't help.

Any advice? I use the scenery option a lot and it is really annoying.

Here is a picture of the option I mean (I don't really know what it's called):

5b74e60de90e717e61a4d2b9b4d2a87b

 

I really hope there is a fix, I need that option really bad.

1 ACCEPTED SOLUTION

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@n1kel

 

Mine started working after the recent update!

How about yours?

View solution in original post

13 REPLIES 13
Moderator
Moderator

Hey @JuliaKawanova ,

 

let's try this: Go into Settings > Applications Manager and then swipe left for All Apps. Scroll down to the Camera app and tap on it. Now tap on Force Stop, then Clear Cache, then Clear Data. This won't delete any of your photographs, but it will delete your camera's settings so you'll need to set those again.

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Hello.

I have done all these steps and they don't work.
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@JuliaKawanova ,

 

Does it just happen in that scenery option?

 

And does it happen in Safe Mode too? (Helps identify if it's a 3rd party app causing the issue.) https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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It seems to be just the scenery option but then again I don't use the other option that much, the few test shots worked but switching to scenery option crashes it again. If it manages to take a photo, it doesn't save in gallery, I can see it but I can't do anything with it, it just "loads" indefinitely until disappearing.

It doesn't work in safe mode either.

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Are you saving to the internal storage or an SD card? You also mentioend your phone crashes; can you tell me how much internal storage you have available?

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My phone doesn't crash, the camera app does.

The app uses internal storage and I have 88,9GB of free space so it's not that either.

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Hi, I have the same issue on Samsung A50, it started happening after the recent updates I am not sure which one, but previously when this feature was introiduced it was not causing an issue.
Cleared cash/data - does not work.
Crashes using internal storage as well as external SD card. Tried both - no difference.

App crashes, anything else works as usual.
Standard mode of taking pictures with front camera does not cause any issues, only the "wide angle" front camera crashes the Camera app.
Rear cameras work with no issue, onyl frontal camera affected.

Videos never cause any issues for me, although it doesn't have the "wide angle" mode but maybe it will help find the problem.

I hope engineers will be able to figure it out soon, it is quite frustrating, and it worked fine prior to one of the latest Software updates for A50. I hope this information usefull.

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@n1kel

 

Mine started working after the recent update!

How about yours?

View solution in original post

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nope, currently on the latest available and it crashes after 1 or 2 photos every time. 😞

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