16-07-2021 06:57 PM
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Hi there,
I bought a Galaxy A12, I'm really disappointed to find out the Secure folder, neither the app Samsung pass, are available.
Before buying the A12, I've read all the specs, I double-checked if Knox was supported, and it is, but I didn't find anywhere that these features are missing.
The technical support through the Samsung Member app, confirmed these features are missing.
At this point, I have to tell you that is unacceptable to not make clear to the consumers that the Secure Folder, and Samsung Pass are not present in all smartphones.
Samsung should put a list of smartphones with these features on the pages:
https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/
https://www.samsung.com/uk/apps/samsung-pass/
16-07-2021 09:13 PM
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16-07-2021 10:49 PM
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16-07-2021 10:50 PM
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16-07-2021 10:59 PM
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I guess Samsung know their devices better than anyone but it's strange there are so many stories to the contrary. Have you tried downloading the app from Play Store?
16-07-2021 11:09 PM
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So I assume they don't have a list of all phones having these features. Also, the fact that the S series has the Secure folder, doesn't say nothing about the other series. I have also tablet Samsung Tab A, secure folder is present, Samsung pass not and cannot be installed because not displayed in the Samsung store. So, why in the specification Samsung doesn't explicitly mention these features, considering that their choice to put or not on some models makes a difference between different models?
16-07-2021 11:16 PM - last edited 26-07-2021 08:06 AM
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16-07-2021 11:19 PM
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26-07-2021 08:20 AM - last edited 26-07-2021 08:22 AM
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27-07-2021 07:03 AM
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