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Samsung bricked my phone with the UI update

(Topic created on: 30-05-2024 10:04 PM)
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Members_fXiJPJs
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UI 6.1 is bricking everyone's phone and Samsung is silent. 

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10 REPLIES 10
Piper123
Samsung Members Star ★
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Hey there

What are your issues please?

In many cases it isn't the update, but rogue apps.
Yena Cho
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Hi

My new A54 phone which I’ve had for only a few months has been completely fine with no issues until a day ago where the Lock Screen wouldn’t let me into my phone, my phone would freeze for minutes on end and I couldn’t even reset or power off my device until almost 20 minutes of frozen screens. Notifications won’t even come up although my phone buzzes with the notification sound. It happened once yesterday and twice in the space of two hours today. 
If you could find out the issue or suggest a way for me to stop this from happening continuously as it is affecting my communications a lot that would be greatly appreciated.

Many Thanks

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BandOfBrothers
Samsung Members Star ★★
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Hi @Members_fXiJPJs  and @Yena Cho 

You couod try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

This link might help > https://www.hardreset.info/devices/samsung/samsung-galaxy-a54/ 

There is a diagnostic test tool found in your Samsung Members App. 

Ultimately a factory reset after backing up maybe the last option before sending feedback via your Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Members_fXiJPJs
Explorer
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I've done all that. Still not connecting to the mobile network. 

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Members_fXiJPJs
Explorer
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It is the UI update. Go look at all the threads about it.

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Piper123
Samsung Members Star ★
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We are very aware of threads on this issue but I repeat my earlier comment.....

What are YOUR issues please?

In many cases (despite the threads) the issue relates to a rogue app or Partition Cache and not the update itself.
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GailyScott
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Since the last One Ui update my S21 battery is draining soo fast. I had absolutely no problems before.
I have uninstall apps, power saving mode, screen display everything. I wanted to uninstall the updates but it won't let me.
What can I do please. I do not want to do a factory reset. 😫
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Members_fXiJPJs
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I'm not asking for advice in this thread. I've already received the useless advice telling me to take all the steps I've already said I've taken.

 

Go find someone asking for advice. 

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AntS
Moderator
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Hi @Members_fXiJPJs ,

 

I’ve read your posts. They suggest that your phone is mostly still mostly functional (i.e. not bricked), but having a persistent mobile network connection issue. Which, I agree, is rubbish and anger-inducing. Unsure though if it's a universal experience or what the exact cause would be. (I updated to One UI 6.1 on my UK Flip4 a couple of weeks ago, for example, and so far haven't experienced any network connection issue with my EE SIM in it.)

 

If you’ve done all the advised troubleshooting (as you reckon you have), then:

 

If you suspect a software cause, then it’s best for you (and others affected) to send an error report with a good description of the problem and log files for the developers to analyse and produce or advise you on a fix. The greater the quantity of good error reports the developers receive from affected people the better and quicker for producing a fix.

 

Guide on how to send good error reports here: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re... 

 

Alternatively, you can visit a Samsung Support Centre or contact Support to arrange to have your phone checked out. (That route is also the best for hardware-related issues.) For example, if you’re based in the UK, that can be done by following the steps relevant to you here: https://www.samsung.com/uk/support/repair/ , or by following the steps relevant to you for contacting Support here: https://www.samsung.com/uk/support/contact/ If you’re based elsewhere, then check out your country’s Samsung website for further advice that’s relevant to you: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/ 

 

Hope it all gets fully sorted for you (and any others). 

 

P.S. Appreciate that you're annoyed and frustrated (I'd be too), but please don't take it out  on your fellow Community users who are just trying to help you and others.