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Samsung A72 Touchscreen non-responsive until I force restart

(Topic created on: 05-02-2023 05:19 AM)
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JoeySolo
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My samsung A72 touchscreen stops working and doesnt respond to touch, bixby works but I cant unlock my phone and fingerprint doesnt work but everything works for a bit when I restart and then it stops working again. How do I solve this?
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4 REPLIES 4
BandOfBrothers
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May I assume you do not have a fitted screen protector  / privacy protector fitted ?

Samsung > How-to-fix-an-unresponsive-touchscreen-on-a-galaxy-device. 

Please run the diagnostic tool in your Samsung Members app and see if it highlights anything.

If all looks to be fine then try Safe Mode.

> Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

And Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

A Samsung Service Centre can assess your phone too.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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JoeySolo
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I did everything you told me and i still have the problem, I am nearly certain its some type of software issue because I did nothing recent with my phone like add a new or different screen protector. Its really weird what do i do?
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Anj08
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Is this problem solved? I have the same issue.

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BirgirH
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Did you ever solve this problem? I'm having the same problem and nothing seems to work. Just a few days ago I got ONE UI 6.0 update. Maybe that has something to do with it. 

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