19-02-2020 11:53 PM in
So basically I recieved my new Samsung A71 today and on all third party apps the front camera is very zoomed in and can barely fit my face in the full frame. In the camera app it is fine, but when I use apps such as Instagram, Snapchat, TikTok, Omegle the front facing camera is zoomed in. Anyone else having a problem with this? Any fixes for it?
08-08-2020 05:30 AM in
I am having the same problem I just got one today. Any new results?? Or who should I make a complaint too?
19-08-2020 03:34 AM in
Same problem, got a A71 on the 11th. From what I could find this is happening on a lot of newer model phones from iPhone, Samsung, and Google phones. Called Samsung and did a remote attempt to fix the issue to no avail. They even prefaced their help with, "there's only so much we can do if the problem is with third party apps."
25-08-2020 10:50 PM in
This worked for me!! It must have been settings for my previous phone's camera (S7) and doing all of the above fixed it relatively haha
13-10-2020 08:22 PM in
I work at cricket wireless the number of calls and complaints we have received about this issues are growing. We have noticed it seems to be only with Samsung devices. I have the a 71 and it's a issues
23-02-2021 08:08 PM in
@MistyBrewer wrote:
I work at cricket wireless the number of calls and complaints we have received about this issues are growing. We have noticed it seems to be only with Samsung devices. I have the a 71 and it's a issues
23-02-2021 08:08 PM in
Did you fixed it yet
23-02-2021 11:16 PM in
04-12-2021 07:00 PM in
I have a A52 and i have the same problem with the same stuff, cant seem to find a fix though
05-12-2021 08:14 PM in
I gave up. I tried for months. I was tossed back and forth between Galaxy and Snapchat. Never found a solution.