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Samsung A71 front camera zoomed in on third party apps?

(Topic created on: 23-02-2021 11:16 PM)
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twistybuster
Apprentice
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So basically I recieved my new Samsung A71 today and on all third party apps the front camera is very zoomed in and can barely fit my face in the full frame. In the camera app it is fine, but when I use apps such as Instagram, Snapchat, TikTok, Omegle the front facing camera is zoomed in. Anyone else having a problem with this? Any fixes for it?

68 REPLIES 68
TheGoddessOath
First Poster
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I am having the same problem I just got one today. Any new results?? Or who should I make a complaint too?

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jenh126
First Poster
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Same problem, got a A71 on the 11th. From what I could find this is happening on a lot of newer model phones from iPhone, Samsung, and Google phones. Called Samsung and did a remote attempt to fix the issue to no avail. They even prefaced their help with, "there's only so much we can do if the problem is with third party apps."

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Cthult
Student
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 This worked for me!! It must have been settings for my previous phone's camera (S7) and doing all of the above fixed it relatively haha

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MistyBrewer
First Poster
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I work at cricket wireless the number of calls and complaints we have received about this issues are growing. We have noticed it seems to be only with Samsung devices.  I have the a 71 and it's a issues

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Joybelony
First Poster
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@MistyBrewer wrote:

I work at cricket wireless the number of calls and complaints we have received about this issues are growing. We have noticed it seems to be only with Samsung devices.  I have the a 71 and it's a issues


 

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Joybelony
First Poster
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Did you fixed it yet

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KellyMorgan
Student
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No unfortunately, I've gotten used to it but I miss the non zoom effect with my last phone.
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Members_aH7CSyZ
First Poster
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I have a A52 and i have the same problem with the same stuff, cant seem to find a fix though

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Michelle71
Pioneer
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I gave up. I tried for months. I was tossed back and forth between Galaxy and Snapchat. Never found a solution.

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