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Samsung A7 rear wide camera not working

(Topic created on: 16-01-2021 04:01 PM)
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AlwynL321
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Good Day 

I have a  2018 Samsung A7 the rear wide camera shows out of focus. This happened just after i updated my phone to Android9. I've tried everything wiping cache resetting camera even test the setting by dialing *#0*# and it's only the rear wide camera that's faulty and showing blurry the other two cameras are working fine. Please me with resolving this issue 

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strawberry cake
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Hello

 

Please try below:

 

1. delete camera app data, Settings > Apps > Camera > Storage > Clear data

2. restart phone, if persists,

3. backup your files: 

https://www.samsung.com/uk/getting-started/smart-switch/

or

https://findmymobile.samsung.com/

4. clear phone cache: turn off phone > hold volume up and the power keys at the same time for 10 secs> release hold when you see a logo > volume down to select "clear cache partition" > press power key to confirm > select reboot system now; if persists 

5. do the factory data reset: remove your Google and Samsung Account then proceed with reset // Settings > Gen. Mgmt > Reset Factory data reset

 

Thanks ☺

 

 


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

Members_fvSqqdi
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It didn't work still rear wide camera not qorking

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strawberry cake
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@Members_fvSqqdi @AlwynL321 

 

if done with backup and reset

contact the support to arrange an inspection and repair of phone please - link 

 

😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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