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Original topic:

Samsung A54 overheating 😭

(Topic created on: 19-08-2023 10:57 PM)
sunshineDaisy
Pioneer
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So i have noticed that my phone is overheating and turning itself off, i do have a lot of apps will deleting apps help this issue? I am disappointed! 
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4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
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Hi @sunshineDaisy 

I'm sorry to hear your experiencing issues with your phone. 😔 

There are indeed some troubleshooting steps you can try. 

May I suggest the following. 

  • Ensure all your apps in the Playstore and Samsung Galaxy Store and your phone's software is up to date.
  • If you have any apps downloaded via apk files themn consider deleting them.
  • Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
  • Run the diagnostic tool found in your Samsung Members App. 
  • Back up and factory reset is a very last resort.
  • A Samsung Service Centre can assess the phone. 

These are Samsung Help Links.

https://www.samsung.com/uk/support/mobile-devices/is-there-something-wrong-with-my-samsung-mobile-de... 

https://www.samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi... 

https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up. 

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Abdullah9
First Poster
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I duy new A54 4 day ago an when I was play game and see YouTube video it was hot to much

AndrewL
Moderator
Moderator
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@Abdullah9: When using power intensive apps such streaming apps and games, especially over prolonged periods, your device may temporarily heat up due to increased battery consumption and processing. This is expected, and should only be of concern if a warning message appear, or if the device shuts down. 

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Members_q6p03Uz
First Poster
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My phone purchase 1 week .my phone is overheating.help me.very big problem 

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