Hi @sunshineDaisy
I'm sorry to hear your experiencing issues with your phone. π
There are indeed some troubleshooting steps you can try.
May I suggest the following.
- Ensure all your apps in the Playstore and Samsung Galaxy Store and your phone's software is up to date.
- If you have any apps downloaded via apk files themn consider deleting them.
- Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
- Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
- Run the diagnostic tool found in your Samsung Members App.
- Back up and factory reset is a very last resort.
- A Samsung Service Centre can assess the phone.
These are Samsung Help Links.
https://www.samsung.com/uk/support/mobile-devices/is-there-something-wrong-with-my-samsung-mobile-de...
https://www.samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi...
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up.
If I can be of any further help then please don't hesitate. Take care. π
Daily Driver > Samsung Galaxy sΒ²Β³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsungβs position.
I'm here to help. " This is the way. "
