@RKate: I'm sorry to hear that you have encountered this issue. Please can you confirm if you are taking the following steps when unlocking your Galaxy A14?
Press the Side button to wake the screen > Swipe upwards to reveal the PIN, Pattern or Password screen > Enter your security credentials.
@RKate: Due to the persistence of the issue, if you are able to gain access to your device then please submit an Error Report via the Samsung Members app, and our team of experts can explore any possible software or hardware issues which might be a contributing factor.
To do so, please open Samsung Members > Support (bottom right) > Send arrow (bottom right). You will now be notified that Samsung Members is collecting system log data.
Select your most relevant category > Adjust the “Frequency” section depending on how often the issue occurs > Ensure “Send system log data” is enabled to attach the log > Write a detailed account of the experienced behaviour, as well as timestamps if possible. When doing so, please submit your report within 5 minutes of encountering the problem, as this will ensure that the attached data accurately reflects the issue at hand.
