Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

[GersAffrandraa]

after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

[Cobweb]

Having the same problem. It is impossible to contact Samsung either about support as there is no category for this problem.

[Mickey101]

Yes same problem on my wife's A14 straight after UI update! Only way to get the screen live again is by putting the battery charger on it! Wierd!

[RKate]

Same problem, with my EU SM-A145R.

Since last update, unlocking the phone with the touch, is sometime impossible.

Not a hardware related issue, as, when the phone is not locked, no issues.

Tried to clear the cache, full reset (2 times), ... Same result....

[RKate]

Hi,

I have updated my SM-A145R to OneUI7 and ...

Sometime i'm unable to unlock my phone.

The touch screen doesnt responds.

I tried full reste, clear cache, etc.

Nothings works....

[AndrewL]

@RKate: I'm sorry to hear that you have encountered this issue. Please can you confirm if you are taking the following steps when unlocking your Galaxy A14?

Press the Side button to wake the screen > Swipe upwards to reveal the PIN, Pattern or Password screen > Enter your security credentials.

[SteveT111]

But I have A14.

And Samsung keyboard

So any further info?

[SteveTu]

Well....following on from other comments here, it seems that my phone 'recovering' and not having the issue any more is related to what others had seen. When I updated my phone, I was at home and I typically use my phone while it's connected to a charger. The following day, I was at my daughters and using the phone on battery and had no end of problems with the screen freezing. Yesterday and today I was at home again and mainly using the phone while on charger - no touchscreen issues. So for me the issue seems to be linked with the power charger as others have already noticed.

[franw]

Same issue swipe screen not working trued everything even took off security I've swiped left right top bottom tried turning off nothing works
I googled and it toke me OK download a new launcher that does not work
🔥😂

[RKate]

When pressing the side button, i cannot swipe to reveal the pattern. touchscreen doesn't works, 9 times on 10. If the swipe works, and the phone is unlocked by my pattern, everything is working as expected ... 

[AndrewL]

@RKate: Due to the persistence of the issue, if you are able to gain access to your device then please submit an Error Report via the Samsung Members app, and our team of experts can explore any possible software or hardware issues which might be a contributing factor. 

To do so, please open Samsung Members > Support (bottom right) > Send arrow (bottom right). You will now be notified that Samsung Members is collecting system log data.

Select your most relevant category > Adjust the “Frequency” section depending on how often the issue occurs > Ensure “Send system log data” is enabled to attach the log > Write a detailed account of the experienced behaviour, as well as timestamps if possible. When doing so, please submit your report within 5 minutes of encountering the problem, as this will ensure that the attached data accurately reflects the issue at hand.