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Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

(Topic created on: 2 weeks ago)
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GersAffrandraa
Student
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after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

483 REPLIES 483
Solution
SocietyGirl
Community Manager
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Yes, patch has now been released, please manually check if nothing so far.🙂


Say hi to us on socials -  @SamsungUK



Frustrated58
First Poster
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Hi, how do I check if patch as been released

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Frustrated58
First Poster
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how do I install it?

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SteveT111
Explorer
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Settings

Software update

Download and install

It will look after   itself from there on.  The phone will do a power off/reset. Takes a while longer than usual to come back on.  Don't worry if it seems to hang when initializing "One UI", they percent counter WILL increment slowly

Good luck

Simon-geeks
Journeyman
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How do I go to 'settings' if my touchscreen doesn't work? :') 

SteveT111
Explorer
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Press "side button " and "Volume down" at the same time. Phone will reset and touch screen should be available.  If not, repeat until is.

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SteveT111
Explorer
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Forgot to say,  HOLD side & vol dn until phone resets

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Zed9
Student
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That doesn't bring up Settings tho? Isn't that just a soft reboot? If this needs a software update, then not gonna work.

SteveT111
Explorer
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That should temporarily fix the screen lock prob, allowing you to open the phone and access "settings"

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SteveT111
Explorer
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This   IS   the "soft reset"

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