region locked

[mehrdad mobile]

I have bought a Samsung Galaxy A51  in mexico and I have used it since. However, I moved to uae for my studies. It seems that the eatisaalat SIM card is not working with my phone and region locked massage for me, I can't send texts, or make calls. How should I proceed ? 

[TessM]

Hey @mehrdad mobile ,

All the Samsung phones come with an active regional lock when first bought. Assuming it's not also locked to a specific network, using a SIM from the same regional origin as the phone for at least 5 minutes of total talk time will disable the regional lock and allow you to use a SIM from any other region.

[Members_aEQGBYZ]

Nobody informs you before hand that the mobile is locked by region, I've specifically said that I don't live in the US and that I'd be using the phone in The Netherlands, they said there was no problem. Now I'm here and I can't use the phone, the support here can only unblock phones from BENELUX, they said the US will be able to unblock the region for me, but the US has no clue about it and keeps sending me to the carrier... What's the solution for it?

[TessM]

We are sorry to hear that you didn't receive any warning about this @Members_aEQGBYZ . All our phones comes with instructions on a stick (found on the side of the box the phone came in) to unlock this to be used on any other regions.

Keep in mind that the regional lock code isn't something we'd provide so you will need to get in contact with your provider in the US.