region locked

[mehrdad mobile]

I have bought a Samsung Galaxy A51  in mexico and I have used it since. However, I moved to uae for my studies. It seems that the eatisaalat SIM card is not working with my phone and region locked massage for me, I can't send texts, or make calls. How should I proceed ? 

[TessM]

Hey @mehrdad mobile ,

All the Samsung phones come with an active regional lock when first bought. Assuming it's not also locked to a specific network, using a SIM from the same regional origin as the phone for at least 5 minutes of total talk time will disable the regional lock and allow you to use a SIM from any other region.

[Members_aEQGBYZ]

Nobody informs you before hand that the mobile is locked by region, I've specifically said that I don't live in the US and that I'd be using the phone in The Netherlands, they said there was no problem. Now I'm here and I can't use the phone, the support here can only unblock phones from BENELUX, they said the US will be able to unblock the region for me, but the US has no clue about it and keeps sending me to the carrier... What's the solution for it?

[TessM · Accepted solution]

We are sorry to hear that you didn't receive any warning about this @Members_aEQGBYZ . All our phones comes with instructions on a stick (found on the side of the box the phone came in) to unlock this to be used on any other regions.

Keep in mind that the regional lock code isn't something we'd provide so you will need to get in contact with your provider in the US. 

[moodsupremo]

Only if all fails, use an Unlocking Service (for a minimum fee) such as unlocks dot com

[ABKU]

Recently I bought SS GALAXY S21 from USA. This phone by customer representative an unlocked phone and should work across the world. Unfortunately I had hard time to activate this phone in abroad. The local provider don’t have country lock code . Whole SS claims this should work and they don’t provide lock code .. what a misery and dilemma. My relative at abroad has hard time to get the code while I have hard time to get unlock code from SS USA. I am going to write this issue with USA better business and FTC. SS shouldn’t sell a phone with country lock whole claims no lock or can be unlocked . It costs money and resources. I am going to write this issue in different forums. 

[Janne4]

There are 2 kinds of info. Orhers claim that phone also needs to be within original region, when doing the 5 min call. But is it true that is not required? 

(Donated old Phones to asia and one samsung xcover 3 refuses to work. Why does Samsung have to break over 5 year old phones on purpose? And then no clear info neither from phone self nor web.

[SRK-HD]

How..?

[Life3]

Yeah actually if the Region Lock were such a wonderful feature, why not make it an opt-in feature that people would rush to make 5-minute calls to activate.

Rather than punish first time Samsung customers for making such a brilliant choice to pay a premium to purchase one.