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Re: Prime Video stopped working

(Topic created on: 04-05-2021 11:20 PM)
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Cjpann
Student
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I have a Samsung Galaxy A40 and it has recently been upgraded to Android 11, since the upgrade, the Prime video app and Netflix app has not worked , the phone freezes and sometimes it switches the phone off entirely. What is the problem and how can this be rectified.
19 REPLIES 19
AlexBr967
Journeyman
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Hi guys. I reported this to them and they confirmed it's a bug with the software. They will release a fix soon
Darraghh
Student
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Thank you for the update! 

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nutrientgnat
First Poster
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Thank you, it can't arrive soon enough.
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Nado75
First Poster
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Does anyone know how long this is going to take to fix as I can’t watch any streaming app. It’s so annoying!

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Komalm13
Journeyman
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I agree! It's been a month now and it's frustrating.

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skandigraun
Explorer
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Unfortunately A40 supposed to receive quarterly updates only. Next update is not expected before June. And seeing Samsung's late tendency about OS updates, it will be the very end of June.

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Darraghh
Student
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This is also pretty frustrating but I've found a way to watch by going to settings, then selecting the app (netflix for instance), go to storage, then clearing the cache. Then turn the phone off and on again. It's a pain but it does work for me. 

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Shadowuk4
Apprentice
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Just got software update today and all fixed now. All streaming apps working in HD.
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Nado75
First Poster
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Thanks so much updated phone and all seems to be good again.

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AlexBr967
Journeyman
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I received an update today and the issue is fixed!
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