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Qr scanner problems.

(Topic created on: Monday)
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mamma1214
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I'm having trouble using my kids qr scanner, I have checked all her permissions compared to mine, and other seem out of place, however I can scan the qr code and the link opens, however my kids qr scanner just opens the link then closes it straight away. 
Does anyone have any suggestion how to fix this. 
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3 REPLIES 3
xSteveuk
Mastermind
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Could it possibly be age restrictions
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mamma1214
First Poster
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The qr code also works on my kids phone and I have compared the permissions between their 2 phones and I can't find any difference, so not sure what to do now to fix it
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xSteveuk
Mastermind
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Troubleshooting Steps:

Check Lighting and Distance: Ensure the QR code is well-lit and that you're at an appropriate distance from it for your camera to focus. 

Clean the Camera Lens: A dirty or smudged lens can interfere with scanning. Use a soft cloth to clean it. 

Adjust Camera Settings: If your camera app allows, try adjusting focus, exposure, or resolution settings. 

Verify QR Code Integrity: Examine the QR code for damage or dirt. If it's damaged, it may not scan. 

Update Software: Ensure your camera app and operating system are up-to-date. 

Check QR Code Scanning Feature: On some devices, you may need to enable QR code scanning in your camera settings. 

Restart Your Device: Sometimes, a simple restart can resolve temporary software glitches.

Try a Different QR Scanner App: If the built-in scanner isn't working, try a third-party app. 

Consider Google Lens: Google Lens can also be used to scan QR codes. Open the Google app, tap the Google Lens icon, and point your camera at the QR code. 

Test with a Different QR Code: If you suspect the issue is with the QR code itself, try scanning a different one to see if it works. 

Reset Camera App: If all else fails, consider resetting your camera app to its default settings. 

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