Galaxy A12 Virus Please Help

[Members_9AfQlly]

Hi,

I have just scanned a QR code to download an assumed ok PDF file, but am now having problems with my phone.

I am unable to switch phone off.  Unable to uninstall the QR app.  Unable to conduct virus scan.  Unable to conduct a reset.

Each time I try the above, the phone default to my home page.

Any advice on how I can fix this virus?

Thanks

[xSteveuk]

Hi,
Try Below

Samsung Galaxy A12 - Restart in Safe Mode

Press and hold the. Power / Side button. until the 'Power off' prompt appears on the screen then release.

Touch and hold. Power off. ...

To confirm, tap. Safe mode.

And uninstall qr app
Run a scan

[Members_9AfQlly]

Hi xSteveuk

When I hold down the power/side button, the screen goes blank then defaults to my home screen.  The Power Down logo does not show on screen any more  😞

[BandOfBrothers]

If your phone isn't allowing a factory reset then can you get into Safe  Mode ? https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues. 

A Samsung Service Centre maybe able to help @Members_9AfQlly 

[Members_9AfQlly]

Hi BandofBrothers

I cannot switch phone off.  When I hold the button down, the screen goes blank and defaults to my home screen. No Power Off logo is showing.  Whenever I try to do anything like reset, uninstall, scan options etc, it will just default to the home screen.   Phone, emails, internet seem to be working ok.  😞

[BandOfBrothers]

OK @Members_9AfQlly please visit a Samsung Experience Store or Service Centre or phone Samsung and see if they can remote access your phone to help.