Help

[Elo_1369]

Hello, I have a Galaxy A50 and I want to factory Reset it but i don't have the Email Account or the passwort anymore. Is there a way? 

[johnz237]

Hi! Welcome to the Samsung Members community!

You can factory reset the phone via boot menu but if there's a Google account linked and you can't access it, there's absolutely nothing you can do besides getting into your account....otherwise that'll be a complete security risk for theft

[Reylob]

Hi @Elo_1369 

As @johnz237 mentioned you will need your account details, to do a factory reset. The password of the email account must recovered with your email provider. The email can be seen on the phone. 

Settings -> Accounts -> Manage accounts -> Tap on the relevant account,

On Google account there should the email that you used, then try recover the password from them.

All the best.