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Possible Virus?

(Topic created on: 01-02-2021 11:33 PM)
3207 Views

I have this problem too

KaraokeKeith
First Poster
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So my A71 did an update 2 days ago and since then, everytime i unlock my phone there is a browser already open with lots of dodgy looking tabs already running. It was doing it all through Chrome so I disabled it. Now it continues to do it through Samsung Internet. It's telling me to install some cleaner app to prevent my phone from running slow. Looks like a virus to me. What do you think?

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4 REPLIES 4
Pugs1957
SuperStar
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Definitely a scam. Do not download. Turn off your phone.You may need to hold the power button longer than usual. Restart in safe mode, tutorial here
https://www.verizon.com/support/knowledge-base-232534/
When in Safe Mode go to settings, apps, chrome and clear cache and data which you can find under storage. Restart phone.
Murphmrm
Pathfinder
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also go into device care and run device protection which should detect and remove any malware. if you haven't done so already download virus protection such as Norton or Mcafee
TechnologyExpert
First Poster
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Enable Safe Mode and restart your phone,make sure the update is installed from official Samsung and the update dont have any cyber attack or to get hacked by hackers,search the internet,install a secure antivirus and scan your full device all the time.If you think it isnt from official samsung and its a scam,please delete the update or malicious file.

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teabeezle
Apprentice
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Is this realScreenshot_20250214_001503_Chrome_1000013290_1739492103.pngScreenshot_20250214_001431_Chrome_1000013288_1739492072.png
0 Likes