04-09-2020 03:53 PM
04-09-2020 04:02 PM
@nocharge: If you have access to a home computer, please try connecting your phone to it using your official USB cable to see if you're able to establish a charge. If you can, then the issue is likely to be stemming from the plug socket adapter. If the phone is less than 12 months old then you can reach out to our Help desk on 0333 000 0333, or via Live Chat using the link below, where an advisor can look at your available warranty options.
https://www.samsung.com/uk/support/contact/