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Phone not charging

(Topic created on: 02-09-2024 03:28 PM)
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TTrree
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My Samsung A13 will only charge when phone switched completely off?! Have cleaned charging area, tried all chargers and sockets but won't charge whilst on.
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BandOfBrothers
Samsung Members Star ★★
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Hi @TTrree and may I extend a Warm Welcome to the Samsung Community Forum. 

There is a diagnostic test tool found in your Samsung Members App to see if that helps especially. 

Try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

https://www.samsung.com/uk/support/galaxy-battery/charging-tips. 

You can Ask a question via your Samsung Members App too. 

A Samsung Service Centre can help > https://www.samsung.com/uk/support/repair/ 

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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