02-08-2021 02:57 AM in
Galaxy A Series02-08-2021 05:35 AM in
Galaxy A SeriesI'd suggest to try the following @Billydog
Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
If it continues in Safe Mode then clear the phone's system cache files.
Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
If nothing is helping then if your phone's software is up to date and there hasn't been an accidental bump or water ingress then a Samsung Experience Store or Samsung Service Centre can take a look.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
02-08-2021 11:32 PM in
Galaxy A Series03-08-2021 04:44 AM in
Galaxy A SeriesOk @Billydog so at this stage please take it to a Samsung Experience Store or Samsung Service Centre for hands on or back to the source you purchased it from.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "