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Persistent Enter your number pop-up

(Topic created on: 01-07-2021 10:28 AM)
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SeánB
Apprentice
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Nearly every time I unlock my phone screen, I get the following pop-up:

Screenshot_20210701-094521_Messages.jpg

Whether I touch 'Skip' or enter my mobile number and touch 'Continue', the pop-up only goes away temporarily.  The next time I unlock my phone about an hour later, it yet again brings up that screen.

I saw another thread mentioning to disable RCS, which I presume refers to chat features.  When I go into Message Settings and into Chat settings, it brings up that same above pop-up.  Whether I touch 'Skip' or enter my mobile number and continue, the settings menu closes out.  The next time I go into Message Settings, the Chat settings is greyed out.  It remains greyed out until I exit and return to the Messages app, where I'm faced with the same issue again:

Chat settings greyed out.png

Does anyone know how to disable chat features completely or at least stop that "Enter your number" pop-up appearing every time I unlock my phone?

This issue started happening after changing mobile operator a month ago.  My phone is a Samsung A51 5G and my current mobile operator is 48 mobile in Ireland.

20 REPLIES 20
Mangesh
First Poster
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works like inbuilt virous by Samsung

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