Notifications

[Anonymous User]

Since the android 13 update notifications aren't waking up the screen! Text messages, Snapchat. Anyone else having the same issue? 

[PaulM1]

Ah, I see. Thank you. Instead of plugging your A53 into a PC or laptop, you can achieve the same effect by plugging in USB-C Headphones while your phone is switched off and then following the steps. 

Do you have any available?

[Anonymous User]

I don't unfortunately. I only have wireless ones.

[PaulM1]

Ah, OK. In that case, @Anonymous User, I think it would be beneficial to submit an Error report, so that our developers can take a closer look at what might be causing this behaviour on your A53:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/

Please update the thread and let us know when you get this resolved.

[Anonymous User]

Thankyou. I did an error report yesterday nothing back as of yet. A certain person on Snapchat I don't get notifications at all for and I'm having to actually go into the app to receive there message. Very odd and I'm not sure why this is happening but it's since I've updated so thinking it's something with the update! I'm hoping it gets resolved and I'll reply back if I ever get it sorted.

[Anonymous User]

@Daimytron have you done an error report?

[Daimytron]

Sorry for my late reply. I have made an error report. They just answered that they couldn't figure out what was wrong and said that I could write again if it happened again 😭😭 so nooo help at all 😡 I have also noticed that it is a problem with notifications on a lot of my other apps. Such as Messenger, my live soccer application and more. I'm afraid that we can't be helped 😓😓

[Daimytron]

I just had a chat with a samsung employee. He asked me to try doing some different things. But none of it worked. He said that I could reset my settings, but I have already done that a couple of days ago, which didn't help. He then said that the only solution he had left was to factory reset the phone. That's the last thing that I want to do, it's so much work doing that. And I'm not even sure it would help. Guess we have to wait and see if a new, and hopefully soon coming update will fix it. But wow it is  frustrating. By the way, hope you can understand my English. I am actually from Denmark 😄😄

[Anonymous User]

Error report came back with nothing for me. I was on live chat yesterday with this issue! I was asked to do some trouble shooting which I had already done/tried and no difference. She said that as I've raised it via Samsung members and live chat they are able to escalate it so they can release a update to try and fix the problem (whether they actually did that or not) she even gave me a case number 🤔 please don't reset your phone cause I did the same and it made no difference.

There's clearly an issue with the update and nothing to do with our settings etc cause alot of others are now experiencing the same problem. So hopefully they can see this and get it fixed 🤔🤞

It really is annoying and something that's never happened before! Nah your English is fine 🙂

[Members_MXhbVom]

I also find that any actions related to the notification (Mark as Read / Reply etc.) don't show up now for some notifications so you need to do more work to action something, we use a MFA type app at work and normally you can just tap 'Yes it's me' to verify your logon attempt but now you need to go to app and verify or open the notification manually and select teh action.