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No trade in pack received or e-mails but getting text reminders

(Topic created on: 18-10-2021 06:27 AM)
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I have this problem too

aliC7
Apprentice
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Ordered an A52s and used my Google Pixel as a trade-in discount.  The A52s arrived a week early but keep getting texts about sending in the Pixel and referring to an returns/trade in e-mail.  Had no trade-in details via email (have checked spam folder) and no returns pack via post.
Anyone know the best way of sorting this out please?

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1 REPLY 1
AndrewL
Moderator
Moderator
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@aliC7: I'm sorry to hear that you haven't received your pre-paid, returns packaging. In order to chase this up, please reach out to the Shop Team on , or contact the Trade In Team directly on 0333 207 9676 or helpdesk@samsungrecycle.co.uk

I hope this helps. 

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