Daughter got a new straight talk samsung galaxy a32 5g phone for Christmas, but it has nothing but had problems, she gets a pixalated screen ND then it automatically restarts everytime that screen pops up I am nor understanding why or how this could happen any ideas on cheap ways to fix it
I tried to return it back but they would not takeitback because the girls destroyed the box ND thrown it away I know I can fix it myself just need to figure out what it is
Wow I'm sure you've got one pretty dissapointed girl and rightly so @Emopaganbabe
As the phone wasn't purchased direct from Samsung then it's upto the seller i.e Walmart to sort this for you one way or the other.
As @Glenntech mentions it's worthwhile just checking out any Sales of Goods type rights you may have before tackling the shop again.
Ask to see a manager or you'll need to speak with Corporate.
If their Returns Policy states that the item has to be returned with all packaging then argue the phone is faulty so they couldn't resell the item due to the status of the phone.
What they'd do ultimately I suspect is return the phone to Samsung for a credit anyway.
Articulate that your wanting a replacement not a refund.
If you can get into the settings to be able to factory reset then please do as @Glenntech mentions factory reset it and hopefully that may sort this out.
Samsung phone's do come with a manufacturing warranty for 24 months which does not cover accidental damage.
You could also speak with your card company if you paid that way to see if they can assist.
If your near a Samsung Experience Store or Samsung Service Centre you could approach them for support.
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
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The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.