my password is incorrect but it is the actually the right password

[ztx]

yesterday my phone worked properly my password was working .  I woke up today and tried but its not working anymore I am 100% sure of my password . I don't know what happened I don't remember my samsung account because I didn't know something like that would happen . I thought maybe factory reset will solve this at least I can use my phone again but surprisingly its still needs my pin . I am pissed of , after losing my data my phone is now useless . What on earth would my phone password change suddenly . Great job samsung 😠

[BandOfBrothers]

Hello 👋 @ztx and may I extend a Warm Welcome to the Samsung Community Forum. 

Please take a look at this official Samsung Help Link  > https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device. 

If you perform a forum search you may find existing threads with some further help or guidence within.  

If i can be of any further help please don't hesitate to ask  😎 

[JackS91641]

You can call and/or contact Samsung on their website, tell them that you would like a quote to urgently book the very next available appointment at the nearest repair/service centre , explain that you would like to factory reset your phone because you can longer access it due to some unforeseen circumstances (Eg: Your kid/elderly relative accidentally changed the passcode while they were on your phone and are unable to tell you the pin, Eg: you accidentally deleted an essential file/folder, Eg: No longer have access to recovery methods... Etcetera), tell them that you have the box; proof of ownership; and ID to prove that you are indeed the registered owner of the device. If you are on a pay monthly then alternatively conract your contract provider as they may offer a similar service.

It could also be the perfect excuse to get an MOT for your device, or potentially the perfect excuse to get a replacement/different phone.

If you are using your Samsung account on the device itself, it should have automatically backed this up to the cloud... If you don't know, whilst you are at the appointment, ask the Samsung engineer if they can restore your data.


Please let us know how you get on or need clarification. I truly hope I was somewhat of a help to and, hopefully, by the time you read this, you will have resolved the situation!

Kind Regards
Jack

[Gav4b]

I had the same issue apart from all my apps copied over but none of my passwords words but if I logged in using my old phone it worked plus it corrupted a lot of my photos when copying over with the usb cable I had to factory reset my new phone and set up up manually then download my stuff from Google but a lot of it is missing even when I know I backed it all up , did you use the cable as well or WiFi ?