Mine hasn't got that...

[Nomadic]

Purchased two A34 5G handsets for myself and my husband in June 2023 ready for travelling again. Previously we've had non e sim phones and had to go Crystal maze style sim card shopping in each country....we don't use airports.

Happy with our new purchase...off we went to Europe in our van.

Imagine then....when we needed a local sim...we were feeling very smug amd went online and purchased two e sims....

It was then the problems started.

There is no option, on either to select add plan in the sim manager.....This was in February 2024.

It's now the last day of August, 6 months later....and we've STILL not manged to get help with our issue.

I've called support, been passed around, had calls with a manager booked, who never called. I've sent emails, evidence and even emailed the Samsung president in the UK...address found on Google.....Nothing.

I've now got another route via instagram where they assure me this handset is compatible....Then why don't I have the option she screams...in utter frustration.....again.....

I've now discovered the Samsung Members app...and submitted an error report....as advised.....and now found this forum....that noone, over the past 6 months told me about.

I'm so over this...I spent £550 on handsets....that don't do what I need as a nomadic traveller.

It's really just not good customer service.....its appalling in this era.

Fed up and fobbed off.

[Nomadic]

The issue is....We were wrongly advised. We didn't try to use esim until mid trip...we were away 3 months last time.
It wasn't until then we realised and I contacted them straight away....They are still in the wrong.

[Piper123]

Totally understand where you are coming from, but given the length of time you've had the devices I'm afraid you will be unlikely to gain any recourse on this.

First you would have to prove you were wrongly advised,

Secondly getting Samsung Customer Service to understand your issue,

Thirdly I'm sorry to say I think you are way outside acceptable time limits (more of a legal thing).

IF you have proof you were miss sold AND IF you paid by CREDIT CARD (not debit card) you could give Section 75 a go.

Sorry it isn't what you want to hear but I genuinely think you are flogging a dead horse.

[Nomadic]

I hear what you're saying.
I have the original transcript of the wrong advice given. Proof of wrong advice. We have proof of payment but not by credit card.
I am not the person that gives in.. thisbwas alot of money for a pensioner to pay. Were not well off. Travel is a choice of lifestyle. We've given up so much to realise our dream. We live in a van. We live on a small budget.
We will not be fobbed off!!

[Piper123]

Then I wish you well with your challenge.

I suspect Samsung will hide behind their T&Cs that you agreed to when buying the devices.

Please do let us know how you get on......👌

[Nomadic]

Thanks