Purchased two A34 5G handsets for myself and my husband in June 2023 ready for travelling again. Previously we've had non e sim phones and had to go Crystal maze style sim card shopping in each country....we don't use airports.
Happy with our new purchase...off we went to Europe in our van.
Imagine then....when we needed a local sim...we were feeling very smug amd went online and purchased two e sims....
It was then the problems started.
There is no option, on either to select add plan in the sim manager.....This was in February 2024.
It's now the last day of August, 6 months later....and we've STILL not manged to get help with our issue.
I've called support, been passed around, had calls with a manager booked, who never called. I've sent emails, evidence and even emailed the Samsung president in the UK...address found on Google.....Nothing.
I've now got another route via instagram where they assure me this handset is compatible....Then why don't I have the option she screams...in utter frustration.....again.....
I've now discovered the Samsung Members app...and submitted an error report....as advised.....and now found this forum....that noone, over the past 6 months told me about.
I'm so over this...I spent £550 on handsets....that don't do what I need as a nomadic traveller.
It's really just not good customer service.....its appalling in this era.
Fed up and fobbed off.
