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(Topic created on: 24-05-2021 05:50 AM)
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United1
Apprentice
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Does anyone know why I would not be able to receive messages from my contacts on my new Galaxy A52
6 REPLIES 6
GeminiJane
Apprentice
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When you say you are not receiving messages. Do you mean you are actually not receiving them or not receiving a notification that you have a message?
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United1
Apprentice
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Not receiving at all?
BandOfBrothers
Samsung Members Star ★★
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Is this from all your contacts or some of them @United1 

Check that none have been blocked in your phone and that the sender hasn't blocked you.

Does this happen everywhere or when your in a certain place like home  ?

Check your Network's masts.

Is this both on normal texts or multimedia messages too ?

Check your messaging centre number is correct on the phone.

Try taking the sim card out and give the chip a gentle wipe and reinsert.

If you can as a process of elimination try your sim card in another phone and then see what happens.

Try another sim card in your phone.

Reset your network settings on your phone which may help.

I wish you all the best with this. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

United1
Apprentice
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Thanks I'll try all of those
GeminiJane
Apprentice
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Did you try resetting your phone. Sometimes that works.
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United1
Apprentice
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Yeah thanks for that I did try doing that but I still have the same issue
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