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Lock Screen Adverts

(Topic created on: Wednesday)
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TheHousesitter
Apprentice
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When I open my Lock Screen to enter my PIN, I am faced with, and annoyed by full screen adverts. How do I stop these from appearing?
And, whilst on the subject, when swiping up, invariably I open the Wallet. How do I remove that Wallet bar from the screen?
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Solution
johnz237
Troubleshooter
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Hi! Welcome to the samsung members community!

Samsung does not put advertisements on your home or lock screen. Advertisements on your home or lock screen will be caused by an app. You will need to disable or uninstall the app to get rid of the adverts

1. Open the Samsung Wallet app on your Galaxy phone. 2. Tap the three-dot menu icon in the top right corner and select Settings. 3. Tap on "Quick access" and select "Swipe up gesture" in the following menu. 4. Turn off the Lock screen, Home screen, and Screen off toggles1739983260063.jpg1739983260077.jpg

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Solution
arianwen27
Helping Hand
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Go into settings and open the "appear on top" section. This shows every app that can display on top of other apps or screens. Meaning if you have an app displaying adverts, decent chance you'll see it there enabled. Look for something strange and non samsung

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7 REPLIES 7
Solution
johnz237
Troubleshooter
Options
Hi! Welcome to the samsung members community!

Samsung does not put advertisements on your home or lock screen. Advertisements on your home or lock screen will be caused by an app. You will need to disable or uninstall the app to get rid of the adverts

1. Open the Samsung Wallet app on your Galaxy phone. 2. Tap the three-dot menu icon in the top right corner and select Settings. 3. Tap on "Quick access" and select "Swipe up gesture" in the following menu. 4. Turn off the Lock screen, Home screen, and Screen off toggles1739983260063.jpg1739983260077.jpg
Solution
arianwen27
Helping Hand
Options
Go into settings and open the "appear on top" section. This shows every app that can display on top of other apps or screens. Meaning if you have an app displaying adverts, decent chance you'll see it there enabled. Look for something strange and non samsung
TheHousesitter
Apprentice
Options
Thank you.
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TheHousesitter
Apprentice
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Thank you arianwen27. I never knew that existed!
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TheHousesitter
Apprentice
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I hate to disagree, but I've just found a Samsung Health ad on my Lock Screen. So, that's been uninstalled!
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johnz237
Troubleshooter
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How odd. That top section was a quote from samsung themselves I found online. 1739991958401.jpg
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TheHousesitter
Apprentice
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😮 something you can 'flag up' perhaps, or maybe its incorporated within the Google Play policy? But, I uninstalled that App, so the problem shouldn't reoccur.
Thanks for checking.