Cannot factory reset my phone in the settings or in the boot

[Aileentjuh]

My phone doesn't show the option to do a factory reset in the settings, but also not in the boot. Does someone know how I can get the option back?

[johnz237]

Hi! Warm welcome to the Samsung Members community!

Plug into a PC, laptop, or USB-C headset.

1. Turn off the device by holding down the power button.
2. Press and hold the power button and volume buttons to enter recovery mode.
3. Use the volume buttons to navigate to Factory Reset or Wipe Data/Factory Reset.
4. Press the power button to select Factory Reset or Wipe Data/Factory Reset.
5. Confirm the selection to reset.
6. Select Reboot.

Note- if you're keeping the phone no worries. But if not and wanting to sell- remove your Google accounts before reset

[JAMES4578]

Hi @Aileentjuh. For the Settings option go to General Management -Reset. The Factory Data Reset is the last option as shown here. Ensure you Back Up before performing this action.

[Aileentjuh]

The option for the reset is not there.

[Aileentjuh]

The option for the reset is not there.

[johnz237]

Hm. As @JAMES4578 suggested then?

They're the only ways to reset the phone

[Aileentjuh]

No, in both cases(settings and the boot) I dont have the option to reset

[johnz237]

I would contact samsung support in this case

could be due to a software glitch, a locked device, or specific security settings preventing

[JAMES4578]

could  attach screenshot of your options in General Management-Reset for instance,may well need to contact support though. Have you had the device long,  can you tell us where it was purchased?

[Aileentjuh]

I don’t have the phone on hand right now but I will make a photo tommorrow