Cannot factory reset my phone in the settings or in the boot

[Aileentjuh]

My phone doesn't show the option to do a factory reset in the settings, but also not in the boot. Does someone know how I can get the option back?

[ChrisB_]

Hi @Aileentjuh, and welcome to the Samsung UK Community. 

Truth be told, this is a pretty unusual issue. If you click here we have an online guide that may provide you with further assistance, in particular the section named "Factory reset via SmartThings Find". 

I'd also suggest ensuring that your phone is running on the latest software version by going to Settings > Software update > Download and install. 

If you could please give these steps a try when you next have your phone and keep us updated on how you get on, it'd be much appreciated. 

[Aileentjuh]

It didn’t work unfortunately.

[Aileentjuh]

 

 

[JAMES4578]

If nothing helps including Smart Things Find think you will need to get in touch with Support in your region or visit a Samsung Service centre/Experience store.

[Aileentjuh]

I will do that, thank you for all the help

[Persiflage]

It's not that unusual, I'm trying to deal with this identical problem for the second time in six months, once on an older handset and now on my daughter's Note 20. Also, SmartThings Find did nothing either, other than render the phone unmanageable via SmartThings Find. 🙄

[RSGVN]

Hi it just switches on when I press the volume up and power buttons?

[johnz237]

Have you plugged the device into a pc first? Otherwise it will just boot

[RSGVN]

Yes no joy just booting, the phones software support has expired and its already in a reset was in the hands of a toddler.

[RSGVN]

Tried Power+Volume Up and Power+Volume Down