Issue claiming Fit 3

[Jac382]

Hi, I put in a valid claim after purchasing Galaxy A35 for free Fit 3 watch. The claim was submitted on the 20th October. It said I would have a response by them within 5 working days. I have not heard back. I can track the claim but it still says being processed. I can't speak to anyone and no one is replying to my emails. This watch was meant to be an Xmas gift for someone so wondered if anyone knew how to proceed? I understand it can take 45 days to be posted to me but its not been accepted yet. 

[lminvti]

Hi there 👋, it could take some time to claim being accepted and upon approval it's withing 45 days you get the watch in the past had no issues and my claim was approved within an hour of uploading all necessary documents I suggest you get in touch with promotion team again you can get through them over the phone takes time but you can do so otherwise wait for response for them as it's black Friday and a lot people making claims and cashbacks that's why it might be delayed alternatively you can use web chat

[BandOfBrothers]

Hello @Jac382 and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members.  👋 

I totally understand and appreciate your a little concerned in regards to your claim. 

Perhaps try >

Samsung Promotional Team
Call us at 0330 054 5562
https://20203.samsungpromotions.claims/gaming/en-GB/support/contact

If i can be of any further help please don't hesitate to ask  😎 

[stayyyy]

I claimed mine I'm all the pictures it was white I've received a black/navy one I didn't want this colour any one know who I can get in touch with ? Thanks

[AndrewL]

@stayyyy: Can you clarify where you saw the promotional Galaxy Fit3 advertised in white? I have checked the terms and conditions of the promotion, and it does state that eligible customers can claim the Fit3 in black.

https://samsungoffers.claims/sam/awesomeautumnpromo/en-GB/terms

I apologise for any confusion surrounding this matter.

[Members_fGiuzp5]

Hello, I purchased Samsung A35 from Argos, how can I claim the FIT3 watch, I don't find the option to select purchased from- Argos in the dropdown. Please help.

[KholaI]

Hey @Members_fGiuzp5 

You can make a claim via the following link: https://samsungoffers.claims/sam/awesomeautumnpromo/en-GB/claim/purchase-details 

[Members_fGiuzp5]

Thank you!