Help

[tashaxrock]

Mic 1 

will not work help 

[Windroid]

Just as the test asks, is the mic hole covered with dirt? if yes try to clear it up.

also, did you;

1-get some liquids into the mic hole, like droped it in water or was exposed to sweat, rain ,etc?

2-insert some sharp object in the mic hole?

3-drop the phone, and then this issue started?

finally, what happened to the phone before you started carrying out the test?

[tashaxrock]

It's new just got a55 all clean

[Windroid]

If it is a brand new unit and started off with a mic issue, DO return it and have it replaced.

It happens sometimes that some units are not as perfect as they should be, Samsung will happily replace them.

[BandOfBrothers]

@tashaxrock ypu shouldn't have to be troubleshooting a brand new phone. 

Don't wait in returning the phone for a swap. 

If i can be of any further help please don't hesitate to ask  😎