Hello , automatic restarting and black screen to death

[Vladstanoiu]

hello, i bought a new samsunt galaxy a70 and i have problems with it, is blocking and i need to force restart it, and is regulary restarting automatically, i-ve made him a wipe and factory data reset, a factory data reset and nothing change... what sould i do... ? is not normally that i bought a new phone and after one mounth the store Media Galaxy, that is a big store from Romania to don`t change it with a new one and put me to wait 2 weeks for a check on samsung! i`ve update his sofware, is there i can make for it to work or send to samsung ? 

[BandOfBrothers]

Hello @Vladstanoiu 

I'm not aware of what rights you have in your country so do please check the shops T&C's of sale.

In the UK if a phone purchased directly from Samsung has issues before 30 days of purchase then Samsung replace it.

After 30 days they repair only.

Again in the UK if a phone is purchased via a reseller or has been supplied as part of a mobile phone contract then a person would need to check those T&C's.

There is a setting that makes a phone reboot after a certain timeframe.

This is in Settings, Device Care and press the 3 little dots in the top RH Corner, Press Auto Restart and turn it Off if it's On.

If Auto Restart is not turned On then put the phone in Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens.

If this stops in Safe Mode then one or more of your apps is causing this. Come out of Safe Mode and start deleting your most recent apps one at a time.

If this continues in Safe Mode then seek support from a Samsung Experience Store  / Samsung Service Centre or the shop you purchased the phone from.