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Original topic:

GALAXY'S a 41x2ndctime crashed and not turned on again should've be eligble for

(Topic created on: 08-04-2021 05:26 AM)
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antsAdebs
Student
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2nd time in 2m3vmonthscitsxcrashed andchadcitcsentcdorcrwpair.1st time samsunfcsrcond time I'm thinking newcphonevitscobviously faulty.
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BandOfBrothers
Samsung Members Star ★★
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What what I can make out of your post which has all bunched up together @antsAdebs your phone has “crashed” and was sent for repair. 

Did Samsung say what had happened to cause the crashing ? 

And now it's happening again and you want a new phone ? 

In that regard you would need to speak with who supplied the phone and look at their Terms and Conditions.

In the UK if the phone is under 30 days then a person can request a new replacement.

If over 30 days then it's a repair.

This maybe different where you live.

Generic troubleshooting tips are …

1. Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 

2. Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

3. Back up and factory reset.

I wish you all the best with this. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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