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Original topic:

Galaxy A71 apps crashing

(Topic created on: 01/01/21 19:26)
Eranga81
First Poster
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Galaxy A Series

I use the apps such as Skype, Zoom and Whatsapp for my online tuition classes. Since about one week time I am experiencing crashing of all these apps in the middle of the conversation. When I reconnect it keeps crashing and gets solved only when I restart the phone. This is very hectic and pls someone give me a long lasting solution.  

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2 REPLIES 2
BandOfBrothers
Superuser I
Superuser I
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Galaxy A Series

You could try clearing the cache of those apps @Eranga81 

 

You can do this via …

 

Settings.

Apps.

Choose the app.

Storage. 

Clear cache.

 

As a last resort clear data.

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

AndrewL
Moderator
Moderator
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Galaxy A Series

@Eranga81: Further to the advice offered by @BandOfBrothers you may also wish to check for any available updates for the affected apps via the Google Play Store, to see if this helps at all. I'd also recommend using the Recent Apps button to close any background apps while you're connected to Skype, Zoom or Whatsapp, to ensure that this isn't a contributing factor. 


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